Modern enterprises are being massively disrupted by the shift from the static product-focused business models towards the subscription-based service economy, which is raising customer expectations and pushing forward-thinking companies to redesign customer journey and create powerful personalised value-based services.
The automated Lead to Cash process supports the customer journey from the very first interaction on product selection, followed by quotation creation, contracting, billing, and finishing with revenue recognition. The whole process generates a seamless flow across the front-end applications and back-end ERP system
Make sure that your sales reps provide customers with compelling offers that are accurately configured and priced in Configure, Price, Quote solution according to customer needs.
Allow flexibility in contractual implications and renewals in Contract Lifecycle Management. Manage customer ongoing engagement by tracking usage with Mediation layer consumption-based capabilities. Make your Billing system process various models: subscriptions, bundles and usage-based charges and one-time fees. Ensure seamless order fulfilment with well-integrated supply chain, finance, and accounting processes.
The leading expertise of Clarity Labs team will help you to uncover the incremental pieces of the Lead to Cash process that ensure consistent long-lasting customer satisfaction based on understanding and trust, regardless of the complexity of requirements, interaction channel or type of sale.
The Clarity Labs approach to Lead to Cash starts with a process design that is aligned with the existing system landscape, product, service and pricing strategy and allows to realize both short-term and long-term benefits by achieving sales and operational excellence and ultimately maximize revenue and margins.