Strategic Goal

To MIGRATE existing revenue contracts and in-flight transactions into the new SAP BRIM solution, allowing the company to fully USE its capabilities from day one and maximize return on investment.

Challenges

The company faced several critical obstacles in its billing and invoicing operations:

  • Multiple business units: The billing system needed to support approximately 50 business units, each with unique requirements.

  • Complex pricing structures: Managing diverse pricing models across multiple business units and geographies required a billing system capable of handling dynamic rate adjustments, discounts, and contract-specific pricing while ensuring accuracy and compliance.

  • High shipment volume: The solution had to process invoices for over 15 billion billable items per year without performance issues.

  • Competitive market pressures: The company required a flexible and agile billing system capable of implementing innovative charging models with a short time-to-market to maintain its market position.

Solution

To address these challenges, the company implemented SAP BRIM, using various components to achieve its strategic objectives:

  • SAP Subscription Order Management (SOM): Enabled event-based billing, ensuring optimal revenue recognition and an optimized invoicing process.
  • SAP Convergent Invoicing (CI): Created a unified billing system, supporting harmonized yet customizable invoicing processes across all business units.
  • SAP Convergent Charging (CC): Provided a flexible pricing and charging mechanism to support innovative business models and rapid market adaptation.|
  • SAP Contract Management (CM): Ensured smooth integration with core processes such as pricing and financial analysis, creating a single source of truth for shipment pricing.
 
 
 

Results

The successful SAP BRIM implementation delivered measurable benefits, significantly improving financial and operational performance:

  • Optimized revenue management: Event-based billing and enhanced financial analysis capabilities improved revenue tracking and profitability.
  • Improved customer experience: Customizable invoicing processes and clear, easy-to-understand billing documents improved customer satisfaction.
  • Increased process efficiency: Optimized invoicing and administrative workflows across all business units balanced standardization with flexibility, meeting their individual needs while reducing operational overhead.
  • Smooth IT integration: A future-proof solution ensuring scalability, flexibility, availability, and high performance to support continued business growth.