Solutions for Order Fulfillment

Smarter Order Fulfillment with real-time inventory and delivery 

The shift

Customers expect fast, predictable delivery, clear communication, and reliable order accuracy, but traditional, fragmented processes struggle to keep up. Manual coordination, disconnected systems, and growing complexity across channels and fulfillment models create delays, errors, and inconsistencies.

Even small mistakes ripple across sales, warehouses, logistics, and finance teams. Inventory availability becomes harder to track, post-order changes slow down, and customer satisfaction suffers. As order volumes rise and fulfillment scenarios multiply, these gaps limit scalability and operational reliability.

The need for transformation comes from these gaps. Order fulfillment must move from fragmented execution to a unified, real-time process where orders, inventory, and delivery status are aligned at every step. Only then can organizations handle complexity without sacrificing speed, accuracy, or customer trust.

Challenges

  • 01Multi-Channel Order Complexity

    Organizations struggle to unify order capture across eCommerce, mobile apps, call centers, EDI, and marketplaces while maintaining consistent customer experience and real-time ATP (available-to-promise) checking.

  • 02Legacy System Integration Bottlenecks

    Disconnected ERP, WMS, TMS, and POS systems create order visibility gaps and manual reconciliation. 

  • 03Order Modification and Cancellation Handling

    Manual processes for order changes post-confirmation create customer frustration and operational inefficiency. Organizations lack automated workflows for partial cancellations, address changes, and delivery date rescheduling.

  • 04Real-Time Inventory Visibility

    Organizations struggle to improve inventory visibility to manage seasonal products and offer the right mix.

  • 05Exception Management

    Payment failures, out-of-stock situations, and address validation issues require manual intervention, delaying fulfillment, and increasing operational effort.

  • 06Global Trade Compliance

    Cross-border orders involve customs documentation, trade compliance checks, and landed cost calculations. Manual handling increases costs and slows international shipments.

  • 07Omnichannel Fulfillment Orchestration

    Scenarios such as buy-online-pick-up-in-store, ship-from-store, and drop-ship require intelligent allocation and routing logic. Many organizations struggle to balance delivery speed and fulfillment costs.

  • 08Order-to-Cash Cycle Inefficiency

    Disconnected order, delivery, and billing processes extend the order-to-cash cycle, increase DSO, and complicate month-end closing.

CLARITY Solutions for Order Fulfillment

We help organizations design and implement order fulfillment processes that work as a single, coordinated flow from order capture to billing. Using SAP S/4HANA and SAP Cloud ERP, we build solutions that connect sales channels, inventory, logistics, and finance in real time. 

Our solutions enforce consistent order validation, automate fulfillment decisions, and handle exceptions through structured workflows. This reduces manual effort, improves delivery reliability, and gives teams clear visibility into order status and performance.  

By combining SAP best practices with deep integration expertise, we make order fulfillment scalable, transparent, and ready for growth across channels and geographies. 

Products and Services for Order Fulfillment

  • SAP S/4HANASAP S/4HANA Sales

    Core sales order management with real-time pricing, ATP checks, credit management, and order allocation.

  • SAP Sales Cloud V2SAP Sales Cloud V2

    Cloud CRM for opportunity and order management, integrated with SAP S/4HANA to ensure accurate order creation and processing.

  • SAP EWMSAP Extended Warehouse Management (EWM)

    Advanced warehouse execution for complex fulfillment scenarios, including wave management, task optimization, and slotting.

  • SAP TMSAP Transportation Management (TM)

    Freight tendering, carrier selection, route optimization, and end-to-end shipment visibility.

  • SAP Commerce CloudSAP Commerce Cloud

    Digital commerce platform for B2B and B2C order capture across web and mobile channels.

How CLARITY Transforms Order Fulfillment

  • Unified Order Capture

    We enable a single source of truth for orders across digital, call center, EDI, and marketplace channels with real-time ATP checks, tax handling, pricing validation, and customer-specific configurations.

  • Intelligent Fulfillment Optimization

    Our implementations include rule-based fulfillment logic that adapts to business goals (cost, speed, geography), including support for BOPIS, ship-from-store, digital delivery, and drop-ship models.

  • Real-Time Inventory and Exception Handling

    We ensure your inventory view is always current across multiple warehouses and channels, while exception scenarios (stockouts, payment issues, delivery updates) are routed automatically through smart workflows.

  • Flexible Order Change Management

    We design flexible post-order processes for modifications, partial cancellations, delivery reschedules, and address changes, reducing manual work and improving customer satisfaction.

  • Integrated Trade and Logistics Execution

    Cross-border and high-volume operations benefit from embedded trade compliance, landed cost automation, and integrations across WMS, TMS, and customs. 

  • Automated Delivery-to-Billing Flow

    By connecting your sales, warehouse, order, and finance data in real time, we eliminate silos and reduce the friction of handoffs between teams, especially in month-end and close processes.

Outcomes for the business

  • Accelerated Order Processing

    Real-time order validation and automated routing reduce order processing time. Industry benchmarks suggest 30-50% reduction in order processing time with SAP S/4HANA

  • Improved On-Time Delivery

    With SAP S/4HANA Cloud businesses can automate delivery and billing, ensuring timely invoicing.

  • Reduced Order Errors

    Automated validation, duplicate checking, and data quality controls minimize order mistakes. Typical 40-60% reduction in order errors post S/4HANA implementation

  • Enhanced Inventory Visibility

    RFID integration to SAP S/4HANA greatly improved the customer's inventory management processes with real-time and accurate inventory visibility. Real-time inventory accuracy rises above 95%.

  • Optimized Order Modifications

    Automated workflows for order changes reduce customer service workload and improve customer experience. Reduced call center inquiries for order status.

  • Shortened Order-to-Cash Cycle

    Integration between order management and billing accelerates invoicing and payment. Companies can reduce their order-to-cash cycle time, increase their service level, and reduce outstanding payments through SAP S/4HANA apps.

  • Improved Seasonal Capacity Management

    Increased order processing capacity to improve sales performance during seasonal peaks with SAP S/4HANA.

  • Better Customer Experience

    Real-time order tracking, timely updates, and self-service options make interactions smoother and more reliable, leading to higher Net Promoter Scores (NPS).