Industry overview
The Telecom industry moves at the speed of technology and slightly faster. New services, ranging from 5G to IoT platforms, must be launched quickly, while customers expect a seamless experience and accurate billing. At the same time, telecom operators must balance high-volume transactions, complex partner ecosystems, and regulatory compliance.
With CLARITY’s deep telecom expertise and proven SAP solutions implementation experience, we help Telco companies and operators organize and improve their operations, monetize services more quickly, and create the agility needed to stay ahead in a rapidly changing market.
Challenges
Telecommunications companies face a dual challenge: driving innovation while maintaining efficient operations.
Disconnected systems and processes can slow down operations and create data silos. This makes it difficult to get a complete view of the business.
Managing billing and revenue is complex due to a diverse range of services, from traditional voice plans to new digital IoT and 5G offerings.
Legacy platforms often can't adapt to rapid product innovation, which delays the launch of new services.
Companies often lack real-time data on their customers, networks, and financials, making it difficult to make timely decisions
The Vision
The vision for the telecommunications industry centers on establishing a digital core with SAP S/4HANA. This enables real-time insights and a unified view of the entire business, from customer data to financial performance. By integrating IT and operational technology on a single platform, companies can eliminate data silos and accelerate decision-making, allowing them to respond to market shifts with agility.
The future of telecom moves beyond simple connectivity to monetizing a diverse portfolio of services. The vision involves using solutions like SAP BRIM to manage complex subscription models, IoT, and B2B digital services. This approach provides the flexibility to launch new offerings quickly, accurately bill for high-volume transactions, and create innovative pricing strategies to generate new revenue streams.
The customer is at the center of the telecommunications vision. By leveraging an integrated platform, companies can personalize customer journeys and deliver a seamless experience across all touchpoints. This involves providing accurate, transparent billing, offering personalized bundles, and proactively addressing customer needs to improve satisfaction and loyalty in a competitive market.
The Journey
This phase involves a critical re-evaluation and modernization of the foundational Business Support System and Operation Support System. Companies are moving away from fragmented, rigid systems to a single, unified digital core that integrates finance, customer data, and operational processes. This is the first step toward gaining real-time visibility and control over the entire business.
Once the core is modernized, the focus shifts to creating new revenue streams and scaling existing ones. This part of the journey is about enabling agile monetization and billing for a diverse service portfolio, which includes everything from traditional voice and data to new offerings like 5G, IoT, and complex B2B services. The goal is to rapidly launch and manage new products, ensuring accurate billing and a seamless customer experience.
The final stage of the journey is about leveraging data to create a truly intelligent enterprise. This involves using advanced analytics and automation to move from reactive to predictive operations. Companies can anticipate customer needs, optimize network performance, and make data-driven decisions that improve efficiency and drive long-term profitability.
What are the best SAP solutions for telecommunications companies?
Expert implementation is rooted in both technical depth and business understanding. CLARITY consultants deploy the right SAP modules for telecom, ensuring integration with existing processes and future scalability:
- SAP BRIM
Handles complex usage-based pricing, partner settlements, and multi-channel billing scenarios to capture all revenue streams accurately and accelerate cash flow.
- SAP RAR
Regulatory-compliant revenue recognition reflects diverse service contracts and billing models, ensuring accurate financial reporting.
- SAP Cloud ERP
Core financial management and contract accounts receivable/payable functionalities adapted for telecom’s contract complexities.
- SAP Entitlement Management
Manage customer rights and service entitlements efficiently to deliver transparency and compliance.
- SAP Subscription Billing
Support recurring revenue and flexible subscription offerings critical for IoT and digital services monetization.
CLARITY’s delivery model covers data migration, rigorous testing, end-user training, and structured change management, ensuring measurable results.
By 2030, 5G adoption is expected to reach 57% of global mobile connections, highlighting the massive shift in network technology.
The telecommunications industry has one of the highest churn rates, ranging from 20% to 50% annually, underscoring the critical need for customer retention strategies.
Global IoT revenue is projected to reach approximately $1 trillion by 2030, driven by the expanding need for connected devices and solutions.
How can
we help?
We begin by conducting a comprehensive analysis of your business, diving deep into your existing technology and operational challenges. We pinpoint opportunities where applications, integrated systems, and emerging technologies like AI can create the most value for your business.
Our experts leverage industry-leading business applications to build a unified system that connects your front-end customer experiences with your back-end operational systems. We focus on creating a robust, connected ecosystem that supports seamless data flow and agile operations.
We combine all elements of the transformation to support critical, end-to-end industry processes. Our goal is to empower your business to operate as an intelligent and sustainable enterprise, ensuring that every step of the journey, from initial strategy to ongoing optimization, is geared toward your success.
Our
use-cases
Improving the Quote-to-Order Process with SAP CPQ for Europe’s largest Steel Plant spare component producer
National Airport Operator Recovers €15M Annually with SAP BRIM Implementation
