Strategic Goal

to simplify the enterprise IT landscape by unifying customer support and sales processes, replacing multiple legacy systems with a single efficient platform that boosts transparency, cuts operational costs, and enhances customer satisfaction.

Challenges

The company encountered several key obstacles in its IT and billing infrastructure:

  • Outdated infrastructure: A fragmented IT landscape with legacy systems resulted in inefficiencies, high maintenance costs, upgrade challenges, and increased security risks.

  • Legacy CRM replacement: A need to unify customer support and sales processes for improved efficiency.

  • Time-to-market delays: Slow response to market changes impacted customer satisfaction.

  • Fragmented billing systems: Several outdated solutions needed consolidation to improve core operations.

  • Limited automation: High reliance on manual processes increased the risk of errors and operational costs.

Lack of pricing transparency: Inconsistent and unclear pricing structures affected customer trust and operational efficiency.

Solution

To address these challenges, the company implemented SAP BRIM suite, using CLARITY’s expertise and SAP Activate methodology for an agile, cost-effective, and risk-mitigated deployment:

  • SAP BRIM Implementation: Consolidated multiple legacy billing systems into a single platform covering core operations.

  • SAP Subscription Order Management (SOM): Enabled end-to-end automation of order capture, product configuration, and lifecycle management across subscription-based offerings, improving time-to-market and operational agility.

  • SAP Convergent Charging (CC): Delivered real-time rating and charging capabilities, supporting complex pricing models and ensuring pricing transparency and consistency across services.

  • SAP Convergent Invoicing and FI-CA: Unified financial processes, improving accuracy and reducing manual work through automation and centralized management.

  • SAP Activate Deployment Approach: Enabled a step-by-step rollout by internal teams, helping reduce costs, lower risks, and increase employee involvement and ownership during the implementation.

Results

The successful SAP BRIM implementation delivered significant improvements across the business:

  • Optimized IT Infrastructure: Migrated to a scalable, future-proof solution mitigating hardware risks and reducing maintenance costs.

  • Improved Operations: Consolidation of product and service portfolio offerings improved efficiency and reduced complexity.

  • Pricing Harmonization: Reduced 150,000 legacy prices to 1,000, enhancing transparency and simplifying product offerings.

  • Faster Time to Market: Enhanced automation and system integration reduced delays in launching new services.

  • Error Reduction: Automated key business transactions minimized manual errors and improved accuracy.

  • Improved Employee Onboarding: Simplified systems enabled faster training and integration of new employees.

  • Cost Savings: Reduction in IT maintenance and operational costs due to system consolidation and automation.