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Thought leadership

Perspectives and analysis on enterprise systems and industry trends.

Written by Karyna Mihalevich | 24 March, 2026

Building the Frankenstein Model: What Happens Without AI Governance 

In the quest for efficiency and innovation, organizations often rush to automate their processes and do it without proper governance. Doing so, many businesses are at risk of creating a “Frankenstein” system – unstable, unpredictable, and ultimately destructive to organizational value.  This monster is born from good intentions and poor foresight, namely, through endless customization, forgotten add-ons, and chaotic software logistics.  The consequences…

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Written by Max Jegorovcev | 19 March, 2026

Why ESG Without Revenue Architecture Is Just Expensive Virtue Signaling 

Most ESG discussions orbit around morality and risk. We need to shift the conversation to economics and architecture. Companies are pouring millions into sustainability programs that consistently underdeliver because they are built as peripheral campaigns, not engineered into the core revenue model. When green behavior isn't baked into the financial incentives of your commercial system, it remains optional, and…

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Written by Karyna Mihalevich | 12 February, 2026

If You Still Think AI Will Replace You One Day, You Didn’t Get the Memo  

If your daily job feels like checking off a to-do list, congratulations – you’ve already lost. Not because AI is about to replace you, but because the world you’re preparing for no longer exists. In 2025, the routines and processes that once defined value are being automated, synthesized, and executed by AI faster than any human could. The human jobs are still here, but…

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Written by Nitish Puttur | 8 January, 2026

Ethical Retention in Action: How to Keep Customers Without Traps 

I’m a Billing & Revenue Solution Architect, and I’ve seen what happens when ethical retention is ignored. In my previous blog, I walked through the dark side of subscription billing. Those weren’t just bad UX, but regulatory landmines waiting to explode.  This time, I want to flip the script. Let’s talk about doing retention the right way. You can design systems that keep customers loyal without trapping them.…

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Written by Sergey Jermakov | 11 December, 2025

Intelligent RevOps: Proven Practices for Better Revenue Growth

Revenue slowing down can cause quite a headache. Contrary to popular belief, it’s not the teams; it happens because information is scattered, processes are inconsistent, and every team sees a different version of the bigger picture.  Traditional RevOps helped in aligning sales, marketing, and customer success around shared goals. But as revenue models get more…

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Written by Karyna Mihalevich | 3 December, 2025

The Future of AI in SAP: How Artificial Intelligence Is Transforming Business Software

Artificial intelligence is changing how companies, from mid-market businesses to global enterprises think and make decisions – and SAP stands at the center of this transformation. Over the last decade, SAP has gradually infused AI into its software suite to create smarter, more adaptive systems. These systems not only automate tasks but also learn from…

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Written by Max Jegorovcev | 19 November, 2025

Why Every Company Will Soon Have a Chief Revenue Architect

Let’s talk about money. Not in fluffy motivational language, but in cold, hard dollars, and how companies leave them on the table because they treat revenue as a departmental task instead of a system-wide design.  At CLARITY, we’ve worked with firms that hired a “RevOps team” only to find themselves chasing fragmented metrics: sales conversion…

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Written by Nitish Puttur | 7 November, 2025

CLARITY Expert: Dark Billing Patterns Can Cost You $2.5B 

I'm a Billing & Revenue Solution Architect, and I've seen some things. But nothing hits quite like the Amazon FTC settlement in September 2025. The company paid a historic $2.5 billion, the largest consumer protection settlement in recent Federal Trade Commission history. Why? They enrolled 35 million people in Prime without clear consent and made cancellation deliberately difficult.  I still can't get over the internal code name for their…

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Written by Karyna Mihalevich | 24 September, 2025

AI Projects Fail Because Your Legacy Systems Are Sabotaging Innovation

Companies often describe their ERP backbone as stable, proven, and irreplaceable. For many, that system is still SAP ECC, heavily customized and running countless business processes every day. And yet, when it comes to AI, that same backbone is quietly working against them. “SAP ECC was never designed for real-time, high-volume data processing or native…

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